Eye contact, a critical component of human interaction, helps in building trust and understanding in business relationships. While technology has shifted meetings from face-to-face to video calls, it has unintentionally diminished genuine eye contact, leading to feelings of disengagement. The positioning of cameras during video calls means that participants cannot truly make eye contact, which interferes with meaningful communication. This has implications for focus, memory, and emotional connectivity, suggesting that companies need to reconsider the technology they use to foster effective engagement.
Humans need eye contact. It can make people feel closer, more honest, and more respected.
Standard Zoom and other video calls make real eye contact impossible.
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