Airbnb reported a 13% increase in revenue for the second quarter, reaching $3.1 billion. CEO Brian Chesky indicated plans for Airbnb to evolve into an 'AI-first application.' The focus on AI began with customer service, which is deemed a complex challenge as it requires accuracy in assisting users promptly. A custom AI agent was developed using data from numerous conversations, tailored to handle tasks such as reservation cancellations. The AI's deployment in the U.S. has reduced the need for human customer support by 15%.
Airbnb's second-quarter earnings report revealed a 13% revenue growth, totaling $3.1 billion, with CEO Brian Chesky stating the company aims to become an 'AI-first application.'
Brian Chesky emphasized that 'you can't do travel planning without AI going forward,' indicating a significant shift toward integrating artificial intelligence into the travel industry.
Chesky stated that Airbnb is tackling 'the hardest problem,' which is developing customer service AI to assist users with travel-related queries effectively.
The newly created AI agent utilizes knowledge from tens of thousands of conversations to assist users with tasks like canceling reservations, demonstrating its advanced capabilities.
Collection
[
|
...
]