"Microsoft was able to save more than $500 million last year in its call center alone due to the efficiency of AI tools."
"Microsoft closed out the first quarter with $26 billion in profit and $70 billion in revenue, highlighting its financial success during layoffs."
Microsoft's chief commercial officer mentioned that AI tools are greatly enhancing productivity in sales, customer service, and software engineering. Last year, Microsoft saved over $500 million in its call center due to AI. Despite this financial success, the company recently laid off over 9,000 workers in a third round of layoffs, raising concerns about the implications of such workforce adjustments amidst profitability. Microsoft plans to invest $80 billion into AI, underscoring its commitment to the technology and its potential role in the future of work.
Read at TechCrunch
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