ServiceNow CEO dismisses AI software threats as 'parlor tricks' as he raises forecasts
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ServiceNow CEO dismisses AI software threats as 'parlor tricks' as he raises forecasts
""The results speak a lot louder than the words. We're now in another beat and raised quarter," said CEO Bill McDermott, emphasizing the company's strong performance and growth trajectory."
""We'll probably blow through that, too, because the acceptance of our AI solutions is just absolutely stunning," McDermott stated, reflecting confidence in the increasing demand for AI products."
""Customers considering tapping AI models more directly are seeing that the cost of these new approaches can end up being a lot more than expected," McDermott noted, addressing concerns about generative AI's impact on software services."
ServiceNow achieved subscription revenue of $3.67 billion in Q1, a 22% increase year over year. The company exceeded guidance in growth and profitability metrics, raising its full-year subscription revenue outlook. For 2026, ServiceNow anticipates subscription revenue between $15.7 billion and $15.8 billion. CEO Bill McDermott highlighted the accelerating adoption of AI products as a growth driver, increasing the forecast for AI software sales to at least $1.5 billion. Remaining performance obligations rose 25% to $27.7 billion, while current RPO grew 22.5% to $12.64 billion.
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