"Today, usage is dominated by these generalist AI systems, such as OpenAI's ChatGPT or Google's Gemini, but we're seeing, starting with specific categories, this move into more specialized apps."
The most profound changes are happening at the infrastructure level - in how banks are building platforms designed for continuous evolution rather than periodic overhaul.
There is a complete reset in how data is managed and flows around the enterprise. If people want to seize the AI imperative, they have to redo their data platforms in a very big way. And this is where I believe you're seeing all these data acquisitions, because this is the foundation to have a sound AI strategy.
These findings indicate a significant pivot in customer service strategies, where organizations now recognize the irreplaceable value of human agents juxtaposed with AI capabilities.
"Collaboration is highly valued by line-of-business leaders in their relationships with CISOs. However, disconnects remain, with gaps between the organization’s desired risk posture and its current cybersecurity capabilities."
Nearly half of publishers have reported an increase in referral traffic from social media platforms over the past year, highlighting a significant shift in engagement.
While 2024 was the year of investment and optimism, businesses are learning the hard way that replacing people with AI without fully understanding the impact on their workforce can go badly wrong.