Spectrum, operated by Charter Communications, is facing challenges with customer retention despite a 1.8% increase in internet revenue in Q1 2025. The revenue rise was attributed to changes in promotion rates and payments. However, the company lost 60,000 internet customers, partially influenced by California wildfires and a rise in service disconnections due to lack of payment following the discontinuation of the Affordable Connectivity Program. CEO Chris Winfrey noted that economic factors, particularly the uncertain housing market, are affecting broadband growth and customer spending behavior.
Spectrum suffered a 1.8% internet revenue rise, but lost 60,000 customers in Q1 2025, highlighting significant challenges despite recent promotional efforts.
CEO Chris Winfrey indicated that the loss of 9,000 customers was partly due to the January wildfires and a rise in disconnections linked to the end of the ACP.
With tightening wallets amid recession fears, Winfrey emphasized the impact of the housing market on broadband growth, noting uncertainty in home pricing and turnover.
He stated the housing climate is 'a little bit unknown right now,' which adds to the challenges facing the broadband industry.
#spectrum #charter-communications #internet-revenue #customer-retention #affordable-connectivity-program
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