"'These statistics show significant differences in the reliability of train services across the UK. 'Passengers on the worst-performing routes face more than five times the delays compared to the best services. 'With train fares continuing to rise each year, passengers have every right to expect punctual services.'"
"'The stark contrast between operators suggests that reliability issues cannot simply be blamed on infrastructure alone, as some operators clearly manage to maintain much better performance than others on the same rail network.'"
"Greater Anglia took the top spot with a performance score of 97.16 out of 100. The operator scored well for punctuality with 83.81 per cent of trains arriving within 59 seconds of their scheduled time, while passengers experienced average delays of just 1.37 minutes."
Office of Rail and Road data from August 2024 to August 2025 evaluated 20 UK rail operators on punctuality, cancellation rates, and average passenger delays to produce performance scores out of 100. Avanti West Coast ranked lowest, with average delays of 10.61 minutes, 38.90% of trains on time, and a 3.98% cancellation rate. CrossCountry and Great Western Railway also ranked poorly, with average delays of 6.10 and 6.57 minutes respectively; Great Western had a 3.75% cancellation rate. Greater Anglia, c2c, and Chiltern Railways were the most reliable, with Greater Anglia scoring 97.16 and average delays of 1.37 minutes.
Read at Mail Online
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