The Air Help ranking is based mostly on punctuality, which covers flight delays and cancellations, with the remaining 40 percent of the score made up of overall customer satisfaction and services offered.
"You know, I've got this husband who's like, when it's time to leave, it's 3, he's getting up and going to the bathroom. And I was like, dude, dude, a 3 o'clock departure means you've done all that, you know?"