"It's been a year since Brian Niccol took the top job at Starbucks and promised change after years of bitter fighting with the company's burgeoning union. I deeply respect the right of partners to choose, through a fair and democratic process, to be represented by a union, Niccol wrote in a letter to the union last September. If our partners choose to be represented, I am committed to making sure we engage constructively and in good faith with the union and the partners it represents."
"More than 12,000 workers at nearly 650 Starbucks stores around the US have unionized since December 2021, the fastest-growing union campaign in modern history. The growth has come despite hundreds of allegations of union-busting, retaliation and unfair labor practices lodged against Starbucks by the union. Starbucks Workers United had made progress toward securing a first union contract with the company since bargaining sessions began in early 2024. But that progress has largely stalled since Niccol took over the company."
"Niccol has praised the strategy, and the company had a record sales week on the release of its Fall menu this year after six consecutive quarters of same-store sales declines. But workers organizing at Starbucks have criticized the strategy, citing increased demands on workers, such as having to write personalized messages on customer drink orders, without improvements to staffing or pay."
More than 12,000 Starbucks workers at nearly 650 US stores have unionized since December 2021, creating a rapid corporate union drive. CEO Brian Niccol pledged to respect partners' rights and to engage constructively if they chose representation, but bargaining has largely stalled since he took over. Hundreds of unfair labor practice allegations and claims of retaliation have accompanied the drive. Niccol launched a Back to Starbucks strategy emphasizing customer service, faster orders and improved in-store experiences, coinciding with a record sales week after prolonged same-store sales declines. Workers report increased demands, like writing personalized messages on drinks, without added staffing or pay.
Read at www.theguardian.com
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