"If you were affected by the Verizon outage earlier this month that took down the company's network for most of a day, the Federal Communications Commission wants to hear from you. In a document released earlier this week, the FCC explained that its Public Safety and Homeland Security Bureau was officially investigating the outage and was seeking information from frustrated customers, particularly those who tried to call 911 or other public safety numbers but couldn't."
"the FCC wants to know whether you were unable to make or receive calls, whether you could send or receive text messages, how long your service was down, and whether any harm or injury resulted from being unable to reach 911. It also wants you to detail how you learned about the outage, what effect it had on your personal or business life,"
The Federal Communications Commission's Public Safety and Homeland Security Bureau is investigating the January 14 Verizon outage and is collecting information from affected customers. The outage left millions with an SOS message and prevented calls and texts for about ten hours. Verizon blamed a software issue and offered a $20 credit; some customers reportedly received up to $200. The FCC requests reports about inability to make or receive calls or texts, outage duration, any harm from being unable to reach 911, how people learned of the outage, its effect on personal or business life, and views on Verizon's public communication; submissions should be sent to VerizonOutage2026@fcc.gov.
Read at ZDNET
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