As preorders for the highly anticipated Switch 2 launched in the US, GameStop stores experienced high demand and chaotic scenes, particularly with some locations reportedly forcing customers to buy additional accessories in order to secure a preorder. Social media posts, including one by Twitch streamer Elea Tsentzelis, highlight instances where employees claimed customers could not simply preorder the console without creating a bundle. While many customers had smooth experiences at different locations, GameStop's corporate office is investigating the claims of aggressive upselling and has encouraged those affected to reach out directly for assistance.
When Switch 2 preorders launched in the US, physical GameStop stores saw long lines, but reports of forced bundles are under investigation by GameStop.
Many customers reported aggressive upselling tactics at GameStop stores, such as being forced to purchase accessories or upgrade memberships to preorder the Switch 2.
GameStop is actively investigating reports of unethical sales practices during Switch 2 preorders, urging affected customers from the Astoria location to come forward for resolution.
Tsentzelis' viral experience reflects a broader trend of mixed preorder experiences for the Switch 2, as consumers faced challenges including upselling and membership pressure.
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