How should game devs respond to criticism from players?
Briefly

How should game devs respond to criticism from players?
"With today's social media, devs soon learn how players feel about their games. That can be a positive thing. Developers can get immediate feedback and can engage with players and learn how to improve the on the design of their games. But criticism isn't always constructive, and it can be frustrating. Even before a game is released, trailers will be dissected, with players offering sometimes caustic opinions on years of work."
"Some gamers might be over demanding or unrealistic in what they expect. We've seen players shocked to see visible polygons in the GTA 6 trailer (yep, it's a game) and disgusted by the lack of swimming in Mafia The Old Country, a game that has no need for the player to take to water. But how should devs react in the face of public roastings of their work?"
"Players have complained of a range of performance problems in Borderlands 4, resulting in mixed reviews for Gearbox Software's new looter shooter. In the thread on X above, Randy Pitchford, the developer's CEO, was making suggestions on how players could solve frame-rate issues by tweaking settings on PC. When a user suggested a better fix might have been to "make your game look good without relying on AI upscale," Pitchford's response was that the player should go and make their own game."
Social media gives developers immediate player feedback and a channel to engage and improve game design. Feedback can be constructive and help refine mechanics and presentation. Criticism can also be unconstructive, unfair, and frustrating, with trailers and long development work subject to intense scrutiny. Some player expectations are unrealistic, evidenced by reactions to visible polygons in the GTA 6 trailer and complaints about lack of swimming in Mafia The Old Country. Borderlands 4 faced performance complaints and mixed reviews, and Gearbox CEO Randy Pitchford suggested PC tweaks before telling a critic to "make your own game" in response to AI upscale complaints.
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