E-CommercefromBusiness Matters1 week agoHow Small Businesses Use AI to Improve Customer ServiceAI empowers small businesses to enhance customer service without heavy financial investment.
Artificial intelligencefromFuturism1 week agoAngry Callers Accusing Real Customer Support Staff of Being AIAI technology in customer service has led to heightened frustration among customers and mistreatment of human agents.
Artificial intelligencefromBusiness Insider2 months agoAT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customersAT&T uses AI to efficiently categorize 40 million customer service calls annually, aiming to reduce customer churn.
Social media marketingfromCX Dive3 months agoCustomers are turning to social media for support inquiriesTimely responses on social media are essential for customer satisfaction.