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Information security
fromSecurityWeek
12 hours ago

Google Warns of New Campaign Targeting BPOs to Steal Corporate Data

A financially motivated threat actor, UNC6783, targets BPO organizations to steal sensitive data from high-value companies using social engineering and phishing tactics.
Artificial intelligence
fromIT Pro
4 months ago

Want to keep your job in the AI era? Start retraining now

AI adoption in BPO reduces service times but threatens entry-level jobs, disproportionately impacting young people, women, and rural workers while raising required worker skills.
Remote teams
fromBusiness Matters
10 months ago

Expert View: Simply Contact's John Cole On the Strategic Rise of Nearshore BPO

UK companies increasingly prefer nearshore outsourcing for better time zone alignment and cultural fit.
Nearshore outsourcing allows for seamless collaboration, faster problem resolution, and improved customer loyalty.
Business intelligence
fromForbes
11 months ago

Adapting BPO Strategies In An Era Of Sustainability

Sustainability is crucial for BPO to meet consumer needs and comply with regulations.
The BPO sector must adapt to new sustainability initiatives and consumer expectations.
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