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fromBusiness Matters
2 months ago

Expert View: Simply Contact's John Cole On the Strategic Rise of Nearshore BPO

UK companies increasingly prefer nearshore outsourcing for better time zone alignment and cultural fit.
Nearshore outsourcing allows for seamless collaboration, faster problem resolution, and improved customer loyalty.
fromForbes
2 months ago

Adapting BPO Strategies In An Era Of Sustainability

Sustainability is crucial for BPO to meet consumer needs and comply with regulations.
The BPO sector must adapt to new sustainability initiatives and consumer expectations.
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