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#customer-service #wage-and-hour #remote-work #business-process-outsourcing #philippines-economy
Silicon Valley
fromenglish.elpais.com
2 days ago

Philippines, the callcenter capital: Taking a deluge of calls for under $2 an hour

The Philippines dominates global business process outsourcing, employing 1.5 million workers in call centers primarily serving U.S. companies, offering 70% cost savings through low wages and English-proficient staff working night shifts.
fromSlate Magazine
5 months ago

Help! I Was Written Up for Violating an Office Rule. The Only Way They Could've Known Is a Total Invasion of Privacy.

I work in a very strictly run call center. Shift start and end times, breaks, and even when we're allowed to go to the restroom are all highly regulated. Since we handle credit card and other confidential information, we are not allowed to use cellphones on the floor. The other day while taking one of my bathroom breaks, I took out my phone and responded to a text message while "doing my business." When I returned to my station, a supervisor greeted me with a write-up in hand.
Law
#wage-and-hour
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Startup companies
fromBusiness Insider
6 months ago

Raising $4.7 million in a week: What one founder learned after moving his AI startup from Germany to San Francisco

Leaping AI raised $4.7 million seed funding after Y Combinator to scale voice AI call-center agents that handle 10,000 calls daily with >90% customer satisfaction.
fromBusiness Insider
8 months ago

Read the exclusive pitch deck AI voice agent startup Cekura used to raise $2.4 million out of Y Combinator

Cekura utilizes AI to simulate conversations and generate thousands of edge-case scenarios, ensuring AI agents can handle diverse customer interactions including toxic behavior and bias.
Startup companies
fromThe Washington Post
8 months ago

AI is transforming Indian call centers. What does it mean for workers?

In real time, the AI smooths out Kumar's accent, making their speech more understandable to American clients on the other end of the line.
Artificial intelligence
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