#call-centers

[ follow ]
#wage-and-hour #remote-work #ai-adoption #workforce-impact #customer-experience #integral-and-indispensable
Artificial intelligence
fromTheregister
3 days ago

Fortune 500 does not plan to use AI to replace support staff

Fortune 500 companies plan to retain human call‑center agents, using AI to augment service rather than fully replace staff by 2028.
#wage-and-hour
more#wage-and-hour
Startup companies
fromBusiness Insider
3 weeks ago

Raising $4.7 million in a week: What one founder learned after moving his AI startup from Germany to San Francisco

Leaping AI raised $4.7 million seed funding after Y Combinator to scale voice AI call-center agents that handle 10,000 calls daily with >90% customer satisfaction.
Marketing tech
fromHubspot
1 month ago

5 best CRMs for call center businesses in 2025

Call centers require specialized CRM systems to manage high-volume customer interactions efficiently.
fromBusiness Insider
2 months ago

Read the exclusive pitch deck AI voice agent startup Cekura used to raise $2.4 million out of Y Combinator

Cekura utilizes AI to simulate conversations and generate thousands of edge-case scenarios, ensuring AI agents can handle diverse customer interactions including toxic behavior and bias.
Startup companies
[ Load more ]