"Customers opened and maintained 360 Savings accounts based on Capital One's promises that they would receive 'one of the nation's best savings rates.' Instead, Capital One took advantage of its customers and hoped that they wouldn't notice."
Buying a car is a stressful experience,” says Prem Natarajan, EVP, chief scientist, and head of enterprise AI at Capital One. “The possibility that we can make this really important purchase for people a frictionless experience, a more satisfying experience, a more easy experience is important.