#consumer-expectations

#consumer-expectations

This growing exposure to foreign pricing, product range and service standards is subtly rewriting what people expect when buying locally. You now have instant access to global benchmarks, sometimes without even realising it. The simplicity of comparing multiple international sites in one place has normalised the idea that every transaction should be transparent, fast and competitively priced. The result is that British shoppers, once content with familiar high-street names, are beginning to demand the same level of choice and speed they experience from abroad.

Sustainability is no longer just a buzzword. Today's younger consumers are not satisfied with talk and small token actions that commanded respect in the past. They actually know the difference between verbiage and meaningful action and are also far less inclined to applaud brands for simply reducing impacts. Instead, through social media and particularly influencers, they seek companies that are endeavoring to regenerate our planet by actively restoring the soil, rebuilding ecosystems, and strengthening local communities.

In our personal lives, we use music streaming apps, we use Netflix...our shopping experience on Amazon is very personalized; they're customized to our likes and are designed for a personal experience.

"The most successful operators in 2025 are using AI not just for efficiency but as a true competitive advantage," says Maria Chen, Chief Innovation Officer at FoodTech Ventures. "We're seeing 38% higher customer retention rates among restaurants using advanced personalization compared to those relying on traditional loyalty programs."