fromFast Company1 month agoGenesys wants agentic AI to make customer service less roboticBates is steering Genesys to the forefront of what may be the next defining wave of enterprise technology: agentic AI.Artificial intelligence
Artificial intelligencefromCX Dive1 month agoCX Dive Trendline on Customer serviceAutomatic callbacks significantly improve customer experience by reducing wait times and lowering call abandonment rates.