#incident-response

#incident-response

A new survey confirms what many IT pros already know: downtime doesn't exist, with dashboards and alerts intruding on their free time. More than half of the 616 IT professionals surveyed (52 percent) said they checked dashboards during nights, weekends, or vacations, with 59 percent saying past outages had left them more obsessive about making sure that everything is working. A third of IT pros said they felt compelled to check in at least once an hour.

In complex systems, failure isn't a possibility - it's a certainty. Whether it's transactions vanishing downstream, a binary storage outage grinding builds to a halt, or a vendor misstep cascading into a platform issue, we have all likely seen firsthand how incidents unfold across a wide range of technical landscapes. Often, the immediate, apparent cause points to an obvious suspect like a surge in user activity or a seemingly overloaded component, only for deeper, blameless analysis to reveal a subtle, underlying systemic flaw that was the true trigger.

The leap from chatbot to AI agent is not just about adding automation - it's about architectural transformation, embedding reasoning and action in context.