#it-service-management

#it-service-management

IT service was built to bring structure to chaos. But for many organizations today, it's become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel frustrated by systems that seem stuck a decade behind. The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025. This is a clear sign that the model is cracking and needs to be reimagined.

Many organizations follow devops principles and want to transform into devops cultures. Key practices include version control, continuous integration and delivery, and infrastructure as code.