Costa's then-manager told him that ServiceNow would not pay this commission because the Sales Compensation Department had concluded that Costa had 'overachieved to a degree that was outside normal' in relation to his sales quota. In other words, ServiceNow believed Costa had made too much money, notwithstanding that his commission was only a small percentage of the revenue recognized and received by ServiceNow.
* Judge demands to know why Lindsey Halligan is still listed as "U.S. Attorney" when she is most definitely not a "U.S. Attorney." [ Law360] * Could law firms be on the brink of a financial downturn? [ Reuters] * McGlinchey Stafford will close down. Which might go a ways toward answering the prior question. [ American Lawyer] * "Mid-market legal powerhouse" launches. Which might go a ways toward further complicating that question. [ ABA Journal]
* Biglaw lawyers are charging $3400/hour and clients are paying. Because no matter how much they gnash their teeth, they always do. [ WSJ] * Remember the episode of JAG where the military lawyer paradropped into a Minnesota habeas mess and instantly got held in contempt for failing to comply with court orders? No? Well, it's real life now. [ Fox 9] * The Artist Formerly Known as Prince... Andrew arrested in connection with Epstein investigation. Meanwhile, our [ CNN]
They don't drive it. They don't manage it. They don't control it. They let it control them. And then one day, they look up and realize discovery closed last week, the client is asking why nobody has taken the key depo, the adjuster wants a status report "by the end of the day," and the partner is asking the question that makes your stomach drop: "Where are we on this file?"
A year or so ago, most legal departments were still testing. AI pilots. Workflow trials. Small process experiments. Everyone was learning cautiously. The stakes were relatively low, and the work was labeled "innovation," which made imperfection forgivable. Then something shifted. Those same pilots became part of day-to-day delivery, and the business started relying on them. Sometimes intentionally, because early results looked good.
From law firms to in-house legal teams, the rules of value are being rewritten. The question is: Who's ready to lead the change? In the first episode of 2026 for the UpLevel View podcast, Stephanie Corey and Ken Callander sit down with Rita Gunther McGrath, Columbia Business School professor and Wall Street Journal columnist, to talk about how AI is forcing professional services to price outcomes instead of hours.