#organisational-change

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fromThe Drum
4 days ago

'The internet is a conversation': Lessons from the Cluetrain Manifesto 17 years on

Individuals and organisations have access to exactly the same media and networks to build relationships and find and share information. You can build gorgeous websites and apps. You can publish lovely looking branded content via Instagram and Facebook. But if your product or service doesn't meet my expectation and you don't give me the opportunity to have a proper conversation with you, I'm going to use those channels to call you out.
Design
fromMedium
2 weeks ago

The dilemma of agency in design

Driving positive change inside resistant organisations requires understanding organisational structure, goals, constraints, and using partnerships, strategic influence, and practical collaboration strategies.
fromMedium
2 weeks ago

The dilemma of agency in design

What design programs rarely prepare students for is how little agency designers often have once they enter professional practice. And this challenge doesn't disappear with experience. When my co-author and I toured our book Designing Tomorrow, the most common question we heard was not what designers should do differently - but how to drive positive change in the face of resistance.
Design
Artificial intelligence
fromInfoQ
1 month ago

Michelin Drives Pragmatic Path to AIOps Without a Grand Vision

Michelin China implemented an AIOps platform using Dify and Anthropic MCP, overcoming organisational resistance to align with global IT governance and achieve practical deployment.
fromwww.theguardian.com
3 months ago

A question of leadership at the Samaritans | Letter

I am a volunteer in the north-east of England and I and many of our volunteers have felt very unhappy about the proposed changes. It is really rewarding being a Samaritan, but can also be very challenging. Volunteers need a high degree of motivation, and this has inevitably been affected by the proposals. Interestingly, in 2021 our chair, Keith Leslie, published A Question of Leadership, which is about leading organisational change.
Mental health
Productivity
fromRobbowley
4 months ago

Maybe it wasn't the tech after all

Most gains attributed to new technology actually arise from the organisational and process changes that accompany adoption, not from the technology itself.
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