#tech-support

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fromTheregister
1 week ago

Tech trainee diagnosed PC problem by looking in the trash

A trainee identified gaming as the cause of a slow pharmacy break room PC, resolving a frustrating issue for the pharmacists.
fromGSMArena.com
1 week ago

AppleCare One is AppleCare+ for more devices, now with theft and loss coverage for iPads and Apple Watches

AppleCare One offers multi-device coverage for $19.99 per month, including repairs and support benefits.
fromTheregister
2 weeks ago

Techie nearly died installing a power cord for the NSA

A faulty logic analyzer led to a dangerous car crash and intense security measures at the NSA.
Apple
fromZDNET
3 weeks ago

Looking for a good bundle? Get 3 years of Apple Care+ with a new MacBook Air M3

AppleCare+ provides extensive coverage for accidental damage and technical support for Apple devices.
fromZDNET
3 weeks ago

The Pixel phone alarm glitch is back - but here's a potential remedy

Users of Google Pixel phones have been experiencing a troubling bug where alarms randomly do not sound. Despite the volume being up and Do Not Disturb mode off, alarms fail to activate, resulting in missed events and meetings. The issue appears to be inconsistent, with no way to predict when alarms might be silent, causing significant frustration among users, as reported on various platforms including the Google Pixel subreddit.
Gadgets
fromTheregister
4 weeks ago

Tech support 'trained monkey' fixed problem with two fingers

Mark's former manager, who claimed to be an IT expert, insultingly referred to his colleagues as 'trained monkeys', yet was deemed valuable by executives for his PowerPoint skills.
Tech industry
fromTelecompetitor
4 weeks ago

Blue Stream Fiber Adds Tech Protection and Support to Enhance Customer Experience

"At Blue Stream Fiber, we're focused on creating the ideal customer experience at every touchpoint. Our new partnership with Asurion is a natural extension of that commitment..."
#ai
fromTheregister
1 month ago

Don't shoot, I'm only the system administrator!

A tech support worker's amusing story of staying overnight during Hurricane Ivan highlights the challenges of preparing for a crisis.
#apple
#humor
Remote teams
fromTheregister
4 months ago

Glitchy taxi tech blew cover on steamy dispatch dalliance

The RF Guy uncovered unexpected communications in a taxi dispatch system while investigating a technical glitch.
Tech industry
fromTheregister
4 months ago

User said his mouse was broken, but he wasn't using a mouse

Tech support encounters can be surprisingly bizarre and humorous, showcasing human behavior in unexpected contexts.
Remote teams
fromTheregister
4 months ago

Glitchy taxi tech blew cover on steamy dispatch dalliance

The RF Guy uncovered unexpected communications in a taxi dispatch system while investigating a technical glitch.
Video games
fromPolygon
1 month ago

How to fix the broken battery charge indicator on the Switch 2

The Nintendo Switch 2 has an issue with inaccurate battery level readouts, misleading users about the actual battery life.
fromTheregister
1 month ago

Techie traced cables to find fix caused by car crash

Geoffrey's experience showcases the chaos of a malfunctioning hospital access control network, where essential doors were incorrectly locked or unlocked, leading to potential security risks.
Tech industry
fromTheregister
2 months ago

Techie fixed a 'brown monitor' by closing a door

"We sent out someone to swap the monitor," Neville told On Call. A days later, the problem recurred, so Neville's company despatched another new display."
Tech industry
fromTheregister
2 months ago

Techie fixed broken PC with a nail file

"When Harriet arrived, she found an office that smelled of fresh paint and had enough mess lying about that she concluded staff had only just moved in from another facility and were yet to finish unpacking."
Women in technology
fromZDNET
2 months ago

Netflix will cut off older Fire TV devices in a few days - here's which ones are affected

Netflix will discontinue support for first-generation Fire TV devices on June 3, 2025, likely due to their inability to handle modern video and audio formats.
Apple
#windows-10
fromZDNET
2 months ago
Women in technology

'End of 10' offers hope and help to Windows 10 users who can't upgrade

fromZDNET
3 months ago
Women in technology

How to upgrade your 'incompatible' Windows 10 PC to Windows 11 now

fromZDNET
2 months ago
Women in technology

'End of 10' offers hope and help to Windows 10 users who can't upgrade

fromZDNET
3 months ago
Women in technology

How to upgrade your 'incompatible' Windows 10 PC to Windows 11 now

fromTheregister
2 months ago

People break computers. Cats do it more creatively

Walt's insight into a laptop issue illustrates the amusing challenges of tech support involving pets.
fromTheregister
2 months ago

Techie solved software problem by waving his arms in the air

At some point during lunch, while surrounded by the sounds of baking machines, I decided to measure how much AC voltage I was picking up in the air.
Tech industry
fromZDNET
3 months ago

Google is pulling the plug on your old Nest - but offers nearly 50% off a new thermostat

If you are still using one of these thermostats, Google will send you a $130 off promo code to purchase the fourth-generation Nest Learning Thermostat.
Gadgets
fromTheregister
3 months ago

Techie diagnosed fault by checking the customer's coffee

Ryan later chuckled, recalling that he had to explain to the customer that their calculators were working fine, but they weren't receiving adequate power.
Tech industry
fromTheregister
3 months ago

Need a Linux admin? Ask a worried mother for help

Talent can surface from unexpected backgrounds, leading to positive outcomes.
Gadgets
fromTheregister
3 months ago

PIRG post parade of devices doomed by end of support

PIRG's "Electronic Waste Graveyard" reveals the significant problem of discarded tech after manufacturer support ends.
#remote-work
fromTheregister
4 months ago

Tech support session saved files, probably ended a marriage

"I would have to research and demo as best I could and politely explain that what he was asking for was often of little or no benefit to educational outcomes."
Tech industry
fromTheregister
4 months ago

Engineer with little tech experience asked to fix mainframe

I could feel a panic attack settling in; I was being stared at by a dozen sets of pleading eyes wanting me to fix a giant lump of dead-in-the-water kit.
Tech industry
#chromecast
fromZDNET
4 months ago
Gadgets

Is your Chromecast still throwing errors? This fix will get you streaming again

fromThe Verge
4 months ago
Gadgets

Google is rolling out a fix for broken Chromecasts

Google is addressing Chromecast casting issues caused by untrusted device errors via a rollout fix for affected devices.
fromThe Verge
4 months ago
Gadgets

Some Chromecasts are giving 'Untrusted device' errors today

Second-generation Chromecasts and Chromecast Audios may be nearing the end of support from Google, displaying errors suggesting lack of verification.
fromZDNET
4 months ago
Gadgets

Is your Chromecast still throwing errors? This fix will get you streaming again

Gadgets
fromThe Verge
4 months ago

Google is rolling out a fix for broken Chromecasts

Google is addressing Chromecast casting issues caused by untrusted device errors via a rollout fix for affected devices.
Gadgets
fromThe Verge
4 months ago

Some Chromecasts are giving 'Untrusted device' errors today

Second-generation Chromecasts and Chromecast Audios may be nearing the end of support from Google, displaying errors suggesting lack of verification.
Apple
fromEngadget
4 months ago

How to clean and organize your Mac

Regular maintenance can keep your Mac operational and organized.
Simple tools and techniques can enhance your Mac's appearance and functionality.
fromTheregister
5 months ago

One stupid keystroke exposed techie to sensitive information

Misnaming a data utility caused significant tech support issues in the 1980s, leading to wiped disks instead of file conversions.
Tech industry
fromArs Technica
5 months ago

HP realizes that mandatory 15-minute support call wait times isn't good support

HP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
fromTheregister
5 months ago

DIMM techies kept in office to prove memory wasn't 'missing'

In tech support, proactive measures can uncover discrepancies and ensure accountability in resource management.
fromZDNET
5 months ago

Windows 11 update breaks File Explorer - among other glitches

Many Windows users have been hit by troubles with File Explorer after applying KB5051987, with issues ranging from unresponsive folders to installation glitches.
Miscellaneous
Miscellaneous
fromTheregister
6 months ago

Tech support warrior left cosplay battle, Trekked to work

Tech support can lead to unexpected and humorous situations, especially when combining fandom with professional responsibilities.
Miscellaneous
fromTheregister
7 months ago

User thought cursor meant their computer was cactus

Tech support can lead to rapid resolutions, sometimes in seconds, showcasing the nuances of user issues during busy periods.
fromTheregister
7 months ago

Backup failed but the boss didn't mind -his kid caused it

Ray's dual internet connections provided failover but were compromised by an external DDoS attack.
fromTheregister
7 months ago

No, I can't help. This is the wrong helpdesk

Warren's tale illustrates the challenges faced in tech support roles, especially regarding miscommunication across different time zones, leading to frustrating nighttime calls for help.
Miscellaneous
Video games
fromVG247
8 months ago

GOG is launching a new preservation program, and it looks like good news for PC folks who love playing classics without having to mess around

GOG launches a preservation program to ensure classic games run on modern hardware.
fromBloomberg
8 months ago

Bloomberg

The verification system flags unusual activity from a computer network, prompting users to confirm they are human before proceeding further with the site.
Miscellaneous
fromTheregister
9 months ago

Yes, your network is down. We crashed it as punishment

Customer reluctance to pay invoices can lead to urgent tech support situations, revealing deeper issues within client relationships.
Wearables
fromZDNET
10 months ago

Apple Watch owners frustrated by Verizon activation glitches - here's why

Many Apple Watch users face activation issues with Verizon, especially for watches not purchased directly from the carrier.
fromComputerworld
11 months ago

5 steps to repair Microsoft Office

"The absolute worst case requires running a cleanup tool on the current Office installation, followed by a clean install of a new copy of Office. That has never failed in my experience."
Tech industry
fromTheregister
11 months ago

You're not leaving until this printer is working

"Tom shared his terrifying experience involving a job for a mining company in an African nation where a communication system did not work, leading to significant travel complications."
NYC real estate
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