As we're recording this episode in late 2023, it's clear that generative AI, or gen AI, has become the topic in conversations about digital, analytics, and operations. This new deep learning technology is already making ripples with applications across the value chain.
In the past decades, there was this mantra of being lean and efficient by eliminating variation. Today, however, the big breakthroughs often come from leveraging complexity and innovation, and generative AI can be a game changer here.
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