"Part of his ethos was the customers were always wrong until proven right," says Kyle Burk, one of the four former employees who bought the store from Toole in 2018.
"I won't let romance novels pass the door sill... The other thing that's pretty lousy is business."
But the store's current owners nevertheless strove to maintain as much of the shop's excellent bedlam as they could, and Toole stayed in the mix till the end.
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