Alaska Airlines has introduced its first-ever international business class, featuring lie-flat suites and gourmet meals developed by award-winning Seattle chef Brady Ishiwata Williams, aimed at enhancing the travel experience on long-haul flights.
"The two outages we experienced last year were painful for our guests, employees and financial results," he said. "It's not for a lack of investment. We were investing in IT. I think it was more of a configuration. We had hardware failures. We had backup systems and triple redundancies that didn't kick in."
But those additions will come at the expense of several routes the airline is cutting, including 25% at San Francisco International Airport and others at San Jose Mineta International Airport. "These adjustments are firmly rooted in the need to be disciplined with our aircraft in 2026, as fewer new aircraft enter our fleet," an Alaska spokesperson told the Points Guy in a statement. "Although these decisions are difficult, SFO and LAX remain key markets for us."
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