#automation

#automation

Where the altruistic utopian designs of Buckminster Fuller provided an ideal for the first wave of Silicon Valley pioneers (a group including computer scientist and philosopher Jaron Lanier and Wired editor Kevin Kelly), later entrepreneurs have hewn closer to the principles of brilliant scientist and inventor Nikola Tesla, who believed, as he told Liberty magazine in 1935, that "we suffer the derangement of our civilization because we have not yet completely adjusted ourselves to the machine age."

Businesses replacing human support agents with chatbots isn't new. Even before the AI chatbots of today, which are extremely common now, companies were using heavily engineered chatbots that could understand only certain keywords and respond with specific answers. They were terrible, but the one remarkable thing about them is that they showed us what different demographics really expect from customer support and set the standard for how AI-first helpdesks should work - not only in terms of support agents but support overall, including documentation.

Do, president of the East Side Union High School District board, will compete with Neysa Fligor, Yan Zhao and Rishi Kumar to replace longtime assessor Larry Stone in November's special election. If elected, Do said he plans to create a public dashboard with data on appeals and appraisal accuracy. "[Stone] may do it internally - and he may, he may not. I don't know, because it's internally," Do, 51, said. "But I'm willing to do that publicly."

"As a result, we don't need as many roles in some areas as we once did," he wrote, without disclosing the number of affected roles. Protti said Meta is making the changes as it has invested in "building more global technical controls" over the past few years, and has made "significant progress" in its approach to risk management and compliance.

Throughout 2025, via political donations and not-so-subtle business moves, DoorDash has been showing the millions of gig workers who make its multibillion-dollar business viable that it's willing to spend far more to undermine their rights than to compensate them fairly-and it may soon replace them entirely with driverless vehicles. Last week, the United States' largest food-delivery platform announced it was kickstarting a partnership with the autonomous vehicle brand Waymo-a subsidiary of Google's parent company, Alphabet,

Anthropic's new 'Skills' feature lets Claude autonomously perform structured tasks, another sign that AI agents are moving beyond chat and into action. Model builders are moving beyond simple AI chatbots to creating comprehensive assistants that, in the words of AI dignitary Ethan Mollick, " do real work " in enterprise workflows. Anthropic is continuing its push in this area with a new feature, Agent Skills, which allows Claude to improve its execution of specific tasks. When relevant, the model can automatically access folders containing specific instructions, scripts, and other resources, then act on them with human approval.

Attorneys juggle deadlines, compliance, client demands, and a mountain of admin work, often without clear systems to support them. Growth, under those conditions, feels impossible. Workflows are the step-by-step processes that run your firm, they are the backbone of a scalable, profitable, and sustainable legal practice. By streamlining how your firm operates day to day, you create consistency, protect client trust, and free up capacity to take on more work without burning out your staff or yourself.

"The MSPs that are going to stand out in the future are certainly going to be the MSPs that simplify the complex,"

Service design is all about creating seamless interactions between humans and services. The ultimate goal of service design is to streamline experiences, enabling people to achieve more in less time and with less effort. Traditionally, companies invested significant time and resources into making user journeys as easy as possible. Before the AI revolution, this was achieved through digitalization and automation of routine operations. But in the era of AI, the focus is shifting - from automation to AI agents.

In Part two, we examined secure by design principles, with a approach, secure access service edge (SASE), and quantum-safe planning becoming non-negotiable foundations for the next decade. Automation is another pivotal strand to the change that's taking place. Instead of relying on manual command-line interfaces (CLI), tomorrow's networks will be defined by code, workflows, and application programming interfaces (APIs). From infrastructure as code (IaC) and observability to evolving skillsets, automation is not just about efficiency - it is becoming the DNA of modern networking.