The immediate problem is that the city does not adequately manage its Citi Bike contract. That critical document includes a long list of performance measures that the city must enforce. These include ensuring bikes are available for use, maintaining operational stations, providing quality customer service - and, yes, removing snow. Each measure carries specific penalties when the company doesn't fulfill them. For example, each broken dock that has not been repaired within 48 hours of notification is subject to a penalty of $10 per dock.