Yelp has announced an AI-powered call answering feature aimed at improving customer service for restaurants and services in its Spring Product Release. The new system, now in development, is designed to ensure that businesses do not miss calls, by automating call handling and providing customizable functions. Users will benefit from the system which can answer questions, make reservations, filter spam, and capture messages. Yelp aims to harness its data effectively to create a seamless experience for both consumers and businesses, enhancing decision-making processes and operational efficiency.
With the service, currently under development, the company hopes that 'businesses never have to miss a call again.'
By grounding our AI in real consumer behavior and business data, we're creating intuitive, transparent features that improve the experience for everyone on Yelp.
The AI-powered system will be fully integrated into Yelp's platform with customizable features and the ability to answer general questions, filter spam, transfer calls when needed, and capture messages.
Users calling services will be able to provide project details, get answers to follow-up questions and receive a call back from the company.
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