In a discussion on leadership, Professor Frances Frei emphasizes that effective leadership starts with trust, which is essential for team growth and engagement. Frei identifies three key components that build trust: authenticity, logic, and empathy. He argues that leaders can diagnose trust issues and apply targeted solutions to enhance it. This approach helps create a meaningful connection with team members and fosters an environment where they can thrive. Frei's insights are rooted in the idea that genuine interaction is crucial for effective leadership.
"Building trust is a monolithic thing. It’s super hard, in fact, close to impossible, for most of us. But when we found that trust had three component parts, that was helpful."
"The language we use is that it's authenticity, logic, and empathy. If you question any of those three, the first thing to go is trust."
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