Airline snack selection is a curated process influenced by customer feedback and trends in preferences. For example, United Airlines collaborates between its food and beverage and customer experience teams to ensure snacks cater to both dietary needs and popularity. Notably, flight attendants try new snacks before customer introduction. Delta Air Lines similarly emphasizes a balance of sweet and savory offerings, informed by customer insights. Different age groups exhibit varying preferences, with older passengers favoring salty snacks while younger ones opt for sweet treats. Volume considerations also play a crucial role, influencing partnerships with vendors who can meet demand.
United Airlines' food and beverage teams consider customer feedback, popularity, and dietary needs to select snacks, reflecting trends in different age demographics.
According to flight attendant Tiffanie Johnson, older passengers prefer salty snacks like pretzels, while younger customers enjoy sweet options such as stroopwafels.
Delta Air Lines balances sweet and savory options, leveraging customer insights to ensure a range of snacks, exemplified by pairing Biscoff cookies with a snack mix.
Snack selection in airlines hinges on various factors, including tasting sessions by flight crews, customer feedback, and the logistical capacity of vendors.
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