Marks & Spencer is experiencing operational difficulties following a cyber attack that has led to empty shelves in some stores and a pause in online orders. Customers faced issues with contactless payments and Click & Collect during a busy shopping weekend. Although some payment functions have been restored, online orders remain unavailable, which significantly affects M&S's revenue given that one-third of its sales in the UK rely on online platforms. Analysts predict that the disruptions will negatively impact profits as customers may shop elsewhere. The company has not revealed specifics about the cyber attack but is working to restore normalcy by the end of the week.
Marks & Spencer continues to struggle with disruptions caused by a cyber attack, leading to empty shelves and halted online orders during a peak retail period.
The retailer confirmed that although payment issues have been resolved, customers cannot yet place online orders, impacting approximately a third of its clothing and household sales.
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