#crisis-communication

#crisis-communication

Winter storms have historically been a landmine for New York City's mayors, with every inch of snow bringing the potential for public criticism over unglamorous issues such as plow deployment and salt distribution. There's a long history of experienced mayors getting it wrong. But Zohran Mamdani, the newly elected New York City leader, appears to have passed his first test with flying colors. During the two-day storm that dumped nearly a foot of snow on New York, Mamdani was everywhere, shovelling snow, appearing in children's

With student-led campus protests on the rise and polarization intensifying on both sides of the political spectrum, the need to have students media ready is mounting. For example, in recent weeks students rallied across the U.S. because of the Trump administration's assault on higher education; protests broke out at the University of California, Berkeley, during an event held by Turning Point USA; and students at the University of Florida protested the university's deal with ICE.

It's a pretty clear signal that you have to be really intentional about who your audience is, where they are, and who they trust to hear from,

With AI accelerating disinformation, speed is now non-negotiable in crisis response.

Trump aides and Republican allies conveyed a strategy of strict silence regarding Jeffrey Epstein, in a departure from usual crisis communications that typically involve public defense.

Christina Vittas posted a nine-word tweet: 'Elmo is just checking in! How is everybody doing?' which unexpectedly resonated with the national sentiment.