#customer-service-metrics
#customer-service-metrics

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Fast Food Giant Is Using AI to Make Sure Human Employees Say 'Please' and 'Thank You'

Burger King deployed Patty, an AI voice assistant in employee headsets that monitors drive-thru interactions and scores workers on friendliness based on predefined phrases like 'please,' 'thank you,' and 'welcome to Burger King.'

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#customer-service-metrics#customer-service-metrics

Fast Food Giant Is Using AI to Make Sure Human Employees Say 'Please' and 'Thank You'

#customer-service-metrics
#customer-service-metrics