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12 hours agoDigiday+ Research: Retailers take a more complex approach to loyalty
Retailers increasingly rely on complex loyalty programs to enhance brand loyalty and adapt to changing market dynamics.
"As Delta's brand started to move and people started to see it as a premium brand, as a differentiated experience, Amex was critical to that because we see Amex as the premium credit card in the business."
One of the biggest mistakes passengers make is arriving at the bag drop or ticket counter with luggage that exceeds the airline limit, resulting in a mad dash to repack and shift items between bags.
In a world where third spaces are dying, and consumers are being segregated between haves and have-nots at every turn, the airport bar has quietly endured. But the airport bar is not-so-quietly under siege. Airport concessions took a hit during the pandemic, and while they benefited from the subsequent revenge travel, the rebound has stalled.
The biggest change is that starting on April 2, United MileagePlus cardholders can earn up to four times more miles on travel booked with the airline than non-cardholders—and even if the flight wasn't booked with that card. That provision ensures that cardholders, which United deems its "most loyal members," still reap more rewards for travel, even if they have to book with a different credit card.
Used strategically, though, points and miles can unlock far more than a free domestic flight, from business-class seats on long-haul routes to the ability to book expensive trips without paying cash. To make sense of it all, we spoke with travel experts and points pros about how airline miles actually work today-and how to use them wisely. Ahead, you'll find guidance on earning miles more efficiently, building a credit card strategy that fits the way you spend, avoiding common mistakes, and redeeming points in ways that truly pay off.
Can you earn credit card rewards on train travel? It's easy to earn credit card rewards on train travel, even if you don't have an Amtrak-branded credit card. Nearly all rewards credit cards offer at least 1 point or mile per dollar spent on train tickets, and many credit cards offer boosted rewards rates for travel purchases like airlines, cruises and trains.
Wizz Air has reopened sales for its WIZZ Multipass offer, which enables customers to secure a fixed monthly flight price regardless of seasonality or last-minute demand. The subscription is available for all international routes to and from the UK, and is on sale now.
The highest marks for an airline go to Aeromexico for the second straight year. Of its 188,859 flights, 90.02% arrived on time, with 99.74% of their flights completed. Saudia, SAS, Azul and Qatar Airways rounded out the top five, followed by Iberia, LATAM, Avianca, Turkish Airlines and Delta. It's worth noting here that, of the airlines in the top 10, Delta had the most flights by a significant margin - over 1.8 million - of which 80.9% arrived on time.
AT&T announced last week that it has partnered with the airline to provide free high-speed Wi-Fi on more than 2 million American Airlines flights a year. All you need to do to access it is log in to the in-flight portal with your AAdvantage number and password and select "Free Wi-Fi." If you're not a member, you can sign up for free. The rollout will start this month, AT&T explained, and continue in phases.
When traveling by air, take a look at the type of aircraft you're expected to fly with, as it can make a difference in terms of overall flight experience. This can also help you get to know the different cabin classes so you can make the right seat selection for your comfort level and your wallet.
Do yourself a favor and grab a neck pillow-the memory foam ones that wrap around are my go-to as they keep your head from bobbing in different directions. A neck pillow is non-negotiable when stuck in a middle seat, in my opinion. Not all airplanes have those built-in headrests that you can adjust to your liking, so you can't guarantee that you'll be able to get comfortable with one of those.
A former flight attendant accused of posing as a pilot and working airline employee fooled three U.S. carriers into giving him hundreds of free tickets over a span of four years, federal authorities say. But precisely how he is alleged to have done it - and why the airlines wouldn't have caught on sooner - has industry insiders scratching their heads.
If you travel enough, it happens. You're browsing flights, feeling savvy and then you see a price that defies logic. A one-way ticket costs more than a return. A longer route is somehow cheaper. The same flight costs far less if you start in another city. It's confusing until you understand one thing: Airline pricing is not logical. It's psychological.
Airline miles and points can feel unnecessarily difficult to navigate, and I say that as a seasoned traveler with airline status - one who's spent more time than I'd like to admit squinting at award charts and fine print. I'm constantly inundated with social media posts from people claiming they've booked flights to Europe for something like 3,000 miles, while I'm left wondering what algorithm they've managed to crack that I haven't.
Rushing to get on board with your carry-on may seem like a good idea (there's only so much overhead bin space, after all), but attempting to take shortcuts during the boarding process can actually delay your travels even more. "We understand that boarding can make people anxious, but I promise: If you have a seat assignment, you will get on the plane,"
On Tuesday, the Texas airline said it will begin rolling out free, high-speed WiFi on more than 1,400 mainline narrowbody and dual-class regional aircraft. By early spring, nearly every American flight - including new Boeing 787s serving long-haul international routes - will offer the service. American said this will make it the airline with free WiFi on more planes than any other carrier in the world.
Passengers can be removed from a flight for disruptive, violent, or aggressive behavior, making threats, or interfering with a crew member's ability to perform their duties. Once a passenger refuses instructions, escalates a confrontation, or distracts the crew during boarding or taxi, airlines have little flexibility because it becomes a safety issue. That stance is backed by the Federal Aviation Administration (FAA), which maintains a zero-tolerance policy for unruly or dangerous behavior, meaning passengers who interfere with crew duties can face removal, fines, or further action.
"Stopovers allow people to turn what used to feel like 'dead time' into a destination in its own right," says Whitney Haldeman, founder of the luxury group travel company, Atlas Adventures. "Done well, a stopover can end up being the unexpected highlight of the entire trip." Sometimes, booking an extended layover can even save you money. "I often recommend booking a round-trip transatlantic flight into London," she says.
I spend a lot of time in airports. Like, a lot of time. Last year alone, I took more than 100 flights and logged over 200,000 miles in the air, which means I've seen just about every airport mistake imaginable-usually unfolding in real time at security, the boarding gate, or mid-aisle as someone realizes their phone is at 3 percent.