The plane suddenly jolted shortly after takeoff then felt like it was falling, said Stef Zamorano, who was flying to Las Vegas with her husband to celebrate his birthday.
American Airlines has recognized the disruption created by Southwest Airlines' changes and is seizing the opportunity to attract their loyal customers with a limited-time status match program.
David Paul Allsop was performing pre-flight checks in the cockpit when alerted by the TSA agent who smelled alcohol and suspected intoxication, leading to police intervention.
The U.S. Government is pursuing maximum penalties against Southwest Airlines for operating chronically delayed flights. An investigation found disruptions caused by these operations, leading to a lawsuit filed in California.