fromEntrepreneur4 weeks agoI Run an AI Company. Here's Why Blindly Replacing People Is a Mistake | EntrepreneurKlarna's decision to replace 700 customer service agents with AI aimed to save costs and boost profits by $40 million, but ultimately hurt service quality.Business
BusinessfromHarvard Business Review7 months agoWhat's the Most Impactful Thing You Learned This Year?Humble and vulnerable leadership fosters stronger connections and encourages team communication.Effective listening is crucial for collaboration and understanding within teams.