Remote teams
fromForbes
4 days agoRemote Leadership That Sparks Innovation Across Distance
Leaders are redefining remote work by implementing clarity, structure, and human-first systems for stronger teams.
Customer support has shifted from a defensive necessity into an offensive growth lever, emphasizing proactive personalization and predictive service models to enhance customer experience.
"The main role lies within the company itself. It has to start with very clear communication around why we are doing this, what kind of benefit we'll see, why this initiative makes sense now, and so on."
The closure of 3,700 bank branches in England from 2016 to 2024, averaging eight weekly closures, demonstrates a shift towards digital financial solutions.
The biggest mistake we see is overthinking," explains Sarah Mitchell, CEO of EcoWrap, whose biodegradable packaging solutions now serve clients in 12 European countries. "We spent six months researching every possible regulation and requirement, when we could have started with one country and learned as we went.