In an enterprise landscape where AI adoption has stalled in pilot programs and organizations struggle to move beyond experimental use cases, businesses need automation solutions that deliver measurable ROI rather than theoretical benefits. Most AI tools require extensive technical resources and fail to capture the nuanced, company-specific processes that drive real business value. Cassidy addresses this challenge by empowering non-technical teams to build and deploy context-powered AI workflows that understand their unique business processes, institutional knowledge, and brand voice.
The company is tackling one of healthcare's most persistent problems: access. Known as the "front door" of healthcare, communication and scheduling systems often determine whether patients can actually secure timely care. Across the U.S., as many as 42% of patient calls and texts go unanswered during peak hours, largely due to staffing shortages and overburdened call centers. This leads to delays in care, missed appointments, and revenue loss for practices.
A new AI startup pivoted from automating appointment bookings for hair salons to building an AI voice assistant that handles non-emergency calls for 911 call centers - and it just raised a $14 million Series A for its new focus on Wednesday. Max Keenan, the founder of Y Combinator-backed startup Aurelian, decided to pivot the company in response to a call from one of his clients, reports TechCrunch. The client, a hair salon owner, had a problem with a school's carpool lane blocking the salon's parking lot.