"His new company, Unthread, is the result of that realization. The company builds Slack-native, AI-powered support bots for high-profile customers like Intuit, Lemonade, and Automattic. The goal is to fix a significant portion of issues automatically and forward the others into specific support tickets. But more than just a custom Slackbot builder, Bachant and his team think they've discovered a new way to track the problems that slow companies down - and fix them before they become a problem."
"Sometimes that means interoperating with ticketing systems like Jira and Zendesk - but just as often, it means replacing them. The flexibility of the AI-based model means Unthread can build systems just as well for HR, legal, or finance departments. And once Unthread is in place monitoring what problems are being reported from where, the team can start automating more tasks, ultimately creating a self-updating knowledge base for the whole company."
Unthread builds Slack-native, AI-powered support bots that automate many support tasks and route unresolved issues into tickets. The platform organizes chaotic Slack-based requests into trackable workflows, interoperates with systems like Jira and Zendesk, and can replace traditional ticketing entirely. The AI-driven model enables tailored automation across HR, legal, and finance teams while scaling to diverse problem types. Once deployed, Unthread monitors where problems are reported, automates repetitive work, and surfaces insights to create a self-updating company knowledge base. Contemporary large language models sit at the core of the stack, enabling flexibility and improved product usage patterns.
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