""It really comes from the coffee houses and the partners who empower them, which has been a focal point of this turnaround all along," Starbucks chief operating officer Mike Grams stated, emphasizing the importance of staff in improving store operations."
""Most encouragingly for the company, U.S. store traffic was up again, rising 4.4%, meaning Starbucks continues to win back customers it had lost in recent years due to myriad problems such as long lines for order pickups and inconsistent quality of items ordered.""
""Under Brian Niccol, Starbucks has increased staffing at peak hours, raised wages, and enhanced parental, leave, healthcare and education benefits among other steps to address in-store problems and improve customer experience.""
Starbucks experienced a significant increase in quarterly sales, with a 7.1% rise in comparable sales in the U.S., exceeding analyst expectations. The company's operations chief attributed this success to improved staffing and employee benefits, which have led to more consistent store operations. U.S. store traffic also increased by 4.4%, indicating a recovery of customer trust. To address previous issues, Starbucks has raised wages and enhanced benefits, responding to union complaints and aiming for a better in-store experience.
Read at Fortune
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