"The meeter greeter is as important as the chef, for first impressions are lasting impressions. It's vital too that in the excitement of opening, a restaurant doesn't come across as so cool and trendy that they're doing you a favour by letting you spend your money."
"If this is the front of house attitude, the good work of the kitchen can be written off in a flash. Gordon Ramsay always advocates for staff to smile, even if things go wrong, smile."
The new BoCo Bar + Oven on Vernon Ave in D3 impresses with its food and decor, but the service is lacking. First impressions are critical in the restaurant industry, and a poor front of house attitude can overshadow the kitchen's efforts. Even in trendy establishments, it's essential to treat customers well. Gordon Ramsay emphasizes the importance of staff smiling, as positive interactions can encourage repeat visits, while negative experiences can deter customers.
Read at Independent
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