Dell's employee net promoter score (eNPS) dropped to 32, reflecting a significant decrease in employee satisfaction for the second consecutive year. The score has declined from 63 to 48 in the past two years. Chief HR officer Jenn Saavedra acknowledged the score is below the desired benchmark and highlighted the extensive changes within the company. Factors such as return-to-office policies, ongoing layoffs, decreased trust, and cultural shifts were cited as reasons for the decline in employee satisfaction. Office conditions have also contributed to this growing discontent among employees.
Saavedra stated that the eNPS score dropped to 32, marking a double-digit decline for the second consecutive year at Dell, falling from 63 to 48 in 2024.
Dell employees cited factors contributing to the eNPS decline, including ongoing layoffs, fatigue with the company's AI push, and a perceived shift in the company culture.
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