MGM Resorts is discontinuing concierge services at several hotels on the Las Vegas Strip, including MGM Grand and Mandalay Bay, affecting around 30 employees. The changes reflect evolving guest needs, moving towards digital solutions like the MGM Rewards app's 24/7 digital concierge service. Historically, concierge desks provided personalized assistance for activities like booking restaurants and tours, highlighting a shift in how hospitality is evolving amid concerns of a potential economic downturn impacting tourism. Meanwhile, some MGM-owned properties, like Cosmopolitan, retain their concierge staff, indicating varied service strategies.
MGM Resorts confirmed the end of the concierge desk at several of its hotels, citing 'evolving' guest needs as the reason for the layoffs.
Concierge desks traditionally offered personalized services, including booking tours and making reservations, but two of MGM's hotels have already cut these services.
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