"They taste horrible now. The past several bags I've gotten the texture and taste has been off [...] The powdered sugar isn't fully powdered. Chewing it feels gritty between my teeth. [...] The powdered sugar taste seems duller, it's not as sweet."
Customers began noticing a change in Captain D's fish fillets in mid-2025, describing them as heavy and strangely firm, with some finding them mushy. Many critics agreed that the fish had a bizarre, chicken-like taste and texture, which was only acceptable if referring to Captain D's fried chicken. The fillets also shrank in size, and the coating went from crunchy to limp.
It's topped with salted caramel and little churro bites, and you can get it with vanilla, chocolate, or swirl ice cream. Based on the more than 500 responses to the post at the time of writing, opinions of the new sundae are mixed at best. It seems that for some, there is no replacement for the tried-and-true Costco churro from the days of yore.
They're written by real people, sharing real experiences, and this authenticity resonates more than marketing copy ever could. Positive reviews build trust, encouraging potential customers to make a purchase or book a service. Even mixed reviews have value, as they show transparency and help businesses address areas of improvement. A strong collection of reviews demonstrates reliability, accountability, and a commitment to quality.
WestJet is cancelling a new seat configuration that squeezed an extra row on board many of its planes and left passengers with less legroom. In a message to staff obtained by The Canadian Press, the airline's vice-president of inflight operations says executives made the costly decision to return the cabins to their previous layout following feedback from employees and customers amid a major backlash to the tighter arrangement.
One week last autumn, I hit my customer feedback limit. I had seen my doctor and done some online shopping. Then I went on a vacation to Europe that involved three airlines and three hotel stays. At every turn, I was bombarded with dozens of requests for feedback, often multiple times from the same company, for two or more aspects of the same interaction.
If they ask you a question, you've got to respond to me directly and not go up that chain of command. The chain of command starts to edit it and fine-tune it. The bureaucracy does want to control you, so you've got to kill the bureaucracy.
Thomas says that combination has sharpened his understanding of why many large companies fail to innovate. "It comes down to one word," he says. "Iteration." Thomas explains that most large organizations are wired for scale, not speed. Their instinct is to map out multi-year roadmaps and place bold, high-stakes bets-an approach that runs counter to the quick experimentation and continuous feedback loops that true iteration requires. In most big companies, he says, that kind of flexible, trial-and-error mindset simply isn't part of the culture.
Have we, as a society, reached peak customer satisfaction survey? It's not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for everything from a hotel stay to a technology helpline. It isn't hard to understand why companies ask for this, or even why they would incentivize filling them out. But there's also a big question: at what point do efforts to get feedback go too far?
Bike Ahead Composites unveils the Superfast gravel bike, integrating feedback from potential customers to create a versatile bike with various configurations to suit diverse preferences.
"Every year for our World's Best Awards survey, T+L asks readers to weigh in on travel experiences around the globe-to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more."
