#customer-feedback

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fromThe Verge
1 week ago

Amazon is launching a cheaper color Kindle

"Our customers have loved reading Kindle in color - on average, they spend more time on Kindle Colorsoft and read hundreds more pages than on our other Kindle devices."
E-Commerce
fromBikerumor
1 week ago

Bike Ahead's The Superfast 6.8kg Carbon Gravel Bike & The One 7.8kg XC Dream Build

Bike Ahead Composites unveils the Superfast gravel bike, integrating feedback from potential customers to create a versatile bike with various configurations to suit diverse preferences.
Bicycling
fromEater NY
1 week ago

The Grocery Store That's Listening to Customers and Lowering Prices

Jubilee's Young Kim responds to customers by lowering grocery prices after customer feedback highlights high pricing.
fromEntrepreneur
2 weeks ago

How to Calmly Confront Bad Reviews and Turn Them Into Growth | Entrepreneur

Negative reviews can provide growth opportunities; responses to them are crucial.
Food & drink
fromBusiness Insider
2 weeks ago

I tried Cracker Barrel's new menu items. The food was tasty, but the chain still has work to do.

Cracker Barrel is revamping its menu and decor to enhance diner relevance and enjoyment.
fromMarTech
2 weeks ago

Amplitude acquires Kraftul to improve customer feedback analysis | MarTech

Spenser Skates, CEO and co-founder of Amplitude, stated, "Today, Amplitude customers can easily see what users are doing, but not always why. Kraftful helps us close that gap."
E-Commerce
Food & drink
fromTasting Table
2 weeks ago

This Culver's Side Dish Gets The Most Hate From Fans - Tasting Table

Culver's mashed potatoes are criticized for being bland, watery, and lacking in flavor and richness.
E-Commerce
fromeLearning Industry
3 weeks ago

Review Software Listings That Drive Results: Why Niche Directories Still Matter In B2B Marketing

A customer review strategy is essential for improving online reputation and attracting leads.
fromMarTech
3 weeks ago

Why closing the feedback loop drives better CX outcomes | MarTech

Closing the loop on customer feedback is essential for retaining customers and improving brand perception.
fromeLearning Industry
3 weeks ago

Brand Monitoring Made Easy: 5 Ways To Track Brand Mentions And Safeguard Your Reputation

Brand monitoring tracks online brand mentions to manage reputation and improve customer perception.
fromTravel + Leisure
3 weeks ago

The 5 Best Car Rental Companies of 2025

"Every year for our World's Best Awards survey, T+L asks readers to weigh in on travel experiences around the globe-to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more."
Travel
#costco
Silicon Valley food
fromTasting Table
3 months ago

This Kirkland Signature Item Has Been Disappearing From Costco Shelves And Fans Aren't Happy - Tasting Table

Kirkland Signature soy milk may soon become unavailable at Costco due to negotiation issues and poor sales.
Silicon Valley food
fromTasting Table
3 months ago

Costco Muffins Got Smaller, And The Company Blamed It On Customers - Tasting Table

Costco's muffin size change has divided customer opinions, balancing perceived health benefits against value concerns.
fromTasting Table
3 months ago
Silicon Valley food

This Kirkland Signature Item Has Been Disappearing From Costco Shelves And Fans Aren't Happy - Tasting Table

#starbucks
fromTasting Table
1 month ago
Food & drink

Now That The Beloved Starbucks Brownie Is Back, Here's How To Make It Even More Special - Tasting Table

fromTasting Table
1 month ago
Food & drink

Now That The Beloved Starbucks Brownie Is Back, Here's How To Make It Even More Special - Tasting Table

Apple
fromBoingboing
1 month ago

Apple running ads in Wallet app

Apple's ads in iOS Wallet reflect its priorities, but many users express frustration over in-device advertisements.
#trader-joes
Apple
fromTasting Table
1 month ago

Why So Many Aldi Customers Aren't Buying Bananas Anymore - Tasting Table

Aldi's bananas are criticized for not ripening properly, frustrating customers and leading them to choose other grocery stores.
Customer dissatisfaction over the quality of Aldi's bananas may impact the store's sales.
#marketing-strategies
#netflix
#ai-technology
SF food
fromTasting Table
1 month ago

Don't Throw Away Your McDonald's Receipt - Do This Instead - Tasting Table

The McDonald's survey offers discounts on menu items in exchange for customer feedback.
fromSilicon Canals
1 month ago

Google alum-founded company Deepdots raises 5.5M

Deepdots secures €5.5M funding to revolutionize automated customer feedback analysis with an AI-driven platform.
#crumbl
fromTasting Table
2 months ago
SF food

Here's Why This Week's Crumbl Menu Is Disappointing Loyal Fans - Tasting Table

Crumbl's cookie menu is facing customer dissatisfaction due to perceived lack of creativity.
NYC food
fromTasting Table
4 months ago

Crumbl's Controversial Returning Cookie Asks Customers To Pay For A Hole In The Middle - Tasting Table

Crumbl fans are unhappy with the Pink Doughnut Cookie, which has a hole in the center and is still priced fully.
NYC food
fromTasting Table
4 months ago

Crumbl's Controversial Returning Cookie Asks Customers To Pay For A Hole In The Middle - Tasting Table

Crumbl fans are unhappy with the Pink Doughnut Cookie, which has a hole in the center and is still priced fully.
fromTasting Table
2 months ago

The Worst Low-Sugar Dutch Bros Drink Is Anything But Refreshing - Tasting Table

The low-sugar Golden Eagle from Dutch Bros has been poorly received due to its overwhelming taste of artificial sweeteners.
fromSun Sentinel
2 months ago

Brightline quickly cuts some prices of new frequent-rider passes

Brightline reduced prices on its new ride pass program within two weeks of launch based on customer feedback.
fromClickUp
2 months ago

How to Create a Form in Excel (2025 Guide) | ClickUp

Excel forms are a data collection tool that allows users to efficiently gather feedback without the limitations of scrolling through endless cells, making forms useful for surveys and client data collection.
Cooking
fromwww.housingwire.com
2 months ago

Settlor adds CertifID fraud prevention to title production software

Settlor's integration with CertifID enhances wire fraud protection for users without complicating their operations.
fromTechCrunch
2 months ago

Fitness tracker Whoop faces unhappy customers over upgrade policy | TechCrunch

Whoop revised its 5.0 upgrade policy to allow free upgrades for members with over 12 months remaining on subscriptions after customer backlash.
SF food
fromTasting Table
2 months ago

The Worst Rao's Frozen Entree, According To Our Taste Test - Tasting Table

Rao's chicken alfredo frozen entree disappoints due to flavor and texture issues, ranking it last in a taste test of frozen meals.
Travel
fromBuzzFeed
2 months ago

This Compact Travel Organizer Was Dubbed A 'Lifesaver' And Here's Why

The organizer is highly rated by Amazon customers for its design, durability, and efficiency in organizing toiletries.
fromwww.newsshopper.co.uk
3 months ago

Wetherspoons to axe 3 menu items in just days as fans cry 'biggest mistake ever'

Wetherspoon is making changes to its menu in May, which includes the removal of steaks, mixed grills and gammon; customer feedback has been predominantly negative.
London food
fromLogRocket Blog
3 months ago

Leader Spotlight: Aligning customer feedback and expectations, with Ryan Poppa - LogRocket Blog

Listening to customers is crucial for identifying true needs, as they often express problems but struggle to define solutions.
fromNew York Post
3 months ago

Red Robin's Bottomless Burger Pass crashes site - customers call deal a 'scam': 'Easier to get tickets to Taylor Swift'

I spent literally an hour refreshing for the burger pass, what incredible incompetence. After setting an alarm to be up for this, enter my address, and BOOM it's all sold out.
LA Clippers
fromClickUp
3 months ago

10 SurveyMonkey Alternatives and Competitors in 2025 | ClickUp

SurveyMonkey set a standard, but businesses now seek more robust tools for data management and insights.
fromEntrepreneur
3 months ago

Fintech Company Stripe Invites Customers to Attend Meetings | Entrepreneur

Stripe's innovative strategy of directly involving customers in management meetings enhances feedback quality, fostering new insights that contribute to product development.
Startup companies
fromBusiness Insider
4 months ago

Intel's new CEO acknowledges the company fell behind and he wants customers to be 'brutally honest'

Intel's new CEO emphasizes the need for direct customer feedback to improve the company's performance.
fromSearch Engine Roundtable
4 months ago

Google Business Profiles Bug Resurfacing Removed Reviews

We are aware that some removed reviews may be resurfacing due to a technical issue. We are working to resolve this.
Privacy technologies
fromBusiness Insider
4 months ago

Lululemon's CEO says the company's removing one feature of its leggings people have been begging it to

Lululemon is introducing a new Align legging without a front seam, responding to customer feedback for a more flattering design.
Startup companies
fromSearch Engine Roundtable
4 months ago

Google Business Profile Setup Broken At Phone/Website Screen

I've come across several posts about users facing issues when creating a Google Business Profile-specifically where the 'Next' button becomes unresponsive after entering the phone number and website details. Please note that I've already escalated this issue to the Google team. I'll share any updates here as soon as I receive more information.
Mobile UX
fromThe Verge
4 months ago

Roku tests customer patience with startup video ads

Roku users are frustrated with pre-home screen video ads, sparking backlash against the company.
fromPortlandTribune.com
4 months ago

Readers Respond: We like to drink at these Oregon taphouses

Many readers expressed that they were unaware of Driftwood's existence, highlighting the challenge of attracting attention in a saturated market. This suggests that new establishments need strong marketing to draw in customers.
Portland food
fromTasting Table
4 months ago

The Worst Restaurant At Disney World's Magic Kingdom, According To Yelp Reviews - Tasting Table

"Going to this restaurant was the worst thing that happened on our Disney trip."
Dining
fromwww.theguardian.com
4 months ago

Mind your manners, diners, restaurants are turning the tables on grumpy reviewers | Kate Maltby

Dorian, a Notting Hill restaurant, is challenging the conventional review culture by promising not to respond to online customer complaints or requests for feedback, instead prioritizing their own standards.
London food
fromLogRocket Blog
4 months ago

Leader Spotlight: Building and maintaining mission-critical software, with Rick Agajanian - LogRocket Blog

When developing software, especially in mission-critical environments, refining the product test and release process is crucial for ensuring reliability and meeting user expectations.
Growth hacking
Growth hacking
fromBusiness Matters
4 months ago

Assessing Product Range Expansion and Checking Out Some Prime Examples of Successful Moves

Businesses often need to diversify their product offerings to remain competitive and meet customer needs effectively.
Mobile UX
fromThe Verge
4 months ago

Volkswagen is bringing back physical buttons

Volkswagen is reinstating physical buttons in vehicles to enhance user experience based on customer feedback.
Social media marketing
fromForbes
4 months ago

4 Steps For Creating A More Honest Marketing Voice

Authenticity in marketing requires two-way communication and honest messaging.
Modern marketers struggle to adapt to new marketing realities post-2010s.
NYC food
fromGrub Street
4 months ago

Why Are So Many Chefs De-Spicing Their Menus?

Chintan Pandya adjusted the spice level of his restaurant's menu in response to customer complaints about excessive heat.
Marketing tech
fromEMARKETER
5 months ago

Connected car ads hit a roadblock as Jeep's in-car pop-ups spark safety and privacy pushback

Intrusive pop-up ads in Jeep vehicles have raised concerns about in-car advertising strategies.
Stellantis admits that in-vehicle ads are part of their future plans despite customer pushback.
fromThe Verge
5 months ago

This smart thermostat company told users it would start charging for its app

Tado plans to charge a new subscription fee for app access starting in 2025.
fromForbes
5 months ago

5 ChatGPT Prompts To Use Criticism To Grow Your Business

Criticism can be transformed into opportunities for business growth.
Using structured prompts can help entrepreneurs analyze and address customer feedback effectively.
fromjeffbullas.com
5 months ago

5 Best Sites to Buy Google Reviews in Australia (AU)

Earning positive Google reviews is essential for Australian businesses as negative comments can severely harm online reputation, making it crucial to cultivate a positive image.
Miscellaneous
Miscellaneous
fromTasting Table
5 months ago

7 Dishes You Should Avoid Ordering At The Hard Rock Cafe - Tasting Table

Hard Rock Cafe is iconic but faces criticism for certain menu items.
Legendary Nachos underperform compared to expectations of the brand.
Marketing tech
fromMarTech
6 months ago

How to use modern language models for enhanced sentiment analysis | MarTech

Outdated sentiment analysis methods provide shallow insights; advanced language models enable deeper understanding of customer sentiment through context and emotion.
fromwww.independent.co.uk
6 months ago

Waitrose to bring back free perk that had shoppers queuing around the corner

Waitrose has listened to its loyal customers and is bringing back free hot drinks for shoppers—even to those not making a purchase, starting January 27.
UK news
Law
fromAbove the Law
6 months ago

How I Turned Turned Customer Complaints Into A Competitive Edge As An In-House Lawyer

Complaints provide valuable insights into customer needs and areas for improvement.
Transforming complaints into actionable insights can enhance products and services.
fromTasting Table
6 months ago

The Ingredient Chick-Fil-A Customers Want Out Of Their Waffle Fries - Tasting Table

Customers are expressing their dissatisfaction over the new Waffle Potato Fries recipe, stating that the addition of pea starch has made them flavorless and bland.
Miscellaneous
Miscellaneous
fromTechzine Global
6 months ago

Customers review CNAPP offerings: these are the winners and losers

Only four CNAPP vendors achieved Customers' Choice recognition by Gartner, underscoring the importance of customer feedback.
fromNational Mortgage News
7 months ago

Want more clients? Mortgage pros say online reviews are crucial

"I've had very good reviews with my past clients, so it shoots me up at a much higher ranking based on not just these organic reviews, but also because of the volume of the reviews being positive," he said.
Miscellaneous
fromClickUp
7 months ago

How to Effectively Use Survey Rating Scales | ClickUp

Survey rating scales simplify feedback collection, helping capture insights on customer satisfaction, brand loyalty, and more. They facilitate quick responses ideal for large-scale studies.
Miscellaneous
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