MarketingfromMarTech3 weeks agoB2B buyers want less sales contact | MarTechA significant preference for self-service exists among B2B buyers, yet critical moments demand engagement with sales reps that can influence successful outcomes.
fromInfoWorld3 months agoConquering the costs and complexity of cloud, Kubernetes, and AIOrganizations must adopt automation and self-service capabilities for effective infrastructure management.
UX designfromJeremymikkola4 months agoA UI might not make it easierSelf-serve access to systems is beneficial but not universally applicable; complexity can hinder its effectiveness.
fromThe Community Roundtable4 months agoOnline Community DevelopmentScalable Self-Service in Online CommunitiesEngineerZone enhances customer support by offering self-service training on GMSL technology.
fromArs Technica5 months agoTech industryHP realizes that mandatory 15-minute support call wait times isn't good supportHP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
fromThe Community Roundtable4 months agoOnline Community DevelopmentScalable Self-Service in Online Communities
Tech industryfromArs Technica5 months agoHP realizes that mandatory 15-minute support call wait times isn't good supportHP implemented mandatory 15-minute wait times for tech support calls to encourage use of digital self-service options.
Online marketingfromClickUp5 months agoTop AI FAQs Generators for 2025 | ClickUpAI-powered FAQ sections significantly enhance customer satisfaction by providing 24/7 self-service options.Using an FAQ generator can save businesses time and improve communication with their customers.
