I see this daily in veterinary medicine, where high burnout rates cost the sector upwards of $2 billion per year. It's a challenging environment with long hours, stressful workloads and patients that can't even tell you what's wrong. But I've found that the best way to boost performance and even increase capacity with maxed-out teams is to address the underlying operational issues.
You've hired smart people, and you've invested in tools. You've also restructured more than once. Given all these, on paper, everything should work. But the reality is different. Decisions take longer than they should, and ownership gets blurred. Teams move, then stall, then circle back. You step in more than you want to, not because you enjoy it, but because progress depends on you doing so.
When you're working on CEO succession, with the clients we serve, there's less of a debate about whether people are qualified. It's much more about: 'Can they scale; can they adapt; can they evolve?' This reflects the fundamental shift in how organizations evaluate leadership potential in uncertain times.
